Lloyds Bank recieves most complaints


According to the Financial Ombudsman Service, Lloyds TSB has the dubious honour of being the most complained about bank in 2010.

The figures released by the FOS show that it received a total of 12,750 complaints about Lloyds TSB in the period between January 1 and June 30 this year. The bank who garnered the second highest number of complaints is Barclays with 7,991.

In the first half of 2010 the FOS received a total of 84,212 new complaints- 2,076 more than in the previous six months.

A spokesman for Lloyds said: “Our relationship with our customers is at the heart of our business and we take all feedback very seriously. Like every organisation we know there are areas where we can improve and we're working with our customers to do just that. With over 30 million customers, the group has the largest customer base in the UK. The vast majority of our customers are happy with the service we provide and this is reflected in the low number of complaints we receive relative to the high number of accounts our customers hold.”

Of all the financial institutions Volkswagen Financial Services, Assurant General Insurance and QBE Insurance received the least complaints with just 30 each.

Natalie Cheeny, chief executive of the FOS said: “The complaints data shows there is still more that some businesses need to do to ensure that complaints are properly investigated and fairly resolved. The ombudsman is keen to continue to play its part and help businesses draw lessons from the complaints that we see, so disputes can be sorted out at the earliest opportunity.”